Passed 24th October 2014.
KeyServ Solutions is a product of SmartQ (Pty) Ltd.
SmartQ is a technology company founded in 2017 with the intention of providing innovative tools for the modern world. KeyServ is such an instrument that takes the hassle out of subsciptions and warranty tracking systems for the IoT generation.
You can use the settings within your browser to control the cookies that are set on your computer or mobile device. However, please be aware that cookies are important to many aspects for the Platform – if you set your browser to reject cookies, you may not be able to enjoy all of the features of the Platform. To find out how to see what cookies have been set and how to reject and delete cookies, please visit www.aboutcookies.org.
Welcome to KeyServ, a service provided by SmartQ (Pty) Ltd ("we" "our", "us").
We have a pretty simple approach to data protection and privacy, which can be summarized as follows:
We’ve designed the Website to give you control over the information you publish and share using our services and other sites and tools to which you connect your account. Please take full advantage of these tools and make sure you only share what you want to share.
We collect information about you from various sources:
You don’t need to provide us with any personal data in order to visit the Website. However, certain Services do require that you register for an account and, by doing so, you will provide us with certain information:
Essential information: When you register any kind of account with us, you will need to provide your real name, a user name (which may be your real name or a pseudonym) and choose a password. Your real name (should you provide it) may become available to other members of the public.
Non-essential information: Your gender if you wish to provide it.
Profile information: You may choose, at your discretion, to provide additional information for your profile – for example:
None of this profile information is mandatory, and any information you do provide may be deleted, edited, changed or amended by you at any time. For more information, see the Choice and Control section below.
Information from correspondence: You will provide certain personal data if you contact us by email, use any of the webforms on the Website, or contact us by mail, fax or other offline means.
Survey information: If you participate in any survey, you will provide certain personal data as part of your response, unless you respond anonymously.
There is certain information that we collect automatically as the result of your use of the Platform, or through the use of web analytics services as described in our Cookies Policy. This information includes but is not limited to:
the Internet Protocol (IP) address of the device from which you access the Platform (this can sometimes be used to derive the country or city from which you are accessing the Platform)
the site that you visited immediately prior to visiting the Website
any search terms that you may enter on the Website
the time, frequency and duration of your visits to the Platform
your browser type and operating system
the nature of the device from which you are accessing the Platform, for example, whether you are accessing the Platform from a personal computer or from a mobile device and its device-ID
your location data (e.g. GPS) when using our Apps,
information collected through cookies and similar technology, as described in our Cookies Policy
information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message
Our platform allows you to sign up and log in using your Facebook account. If you sign up using Facebook, Facebook will ask your permission to share certain information from your Facebook account with us. This includes your first name, last name, email address in order for us to verify your identity and gender, general location, a link to your Facebook profile, your timezone, birthday, profile picture, your "likes" and your list of friends.
If you sign up using Facebook, your account will be connected automatically to your Facebook account, and information regarding your activity on our platform. If you do not wish to share your activity with your Facebook friends, you can control this from the Settings page on the Website – for more information, see the Choice and Control section below. If you signed up using Facebook by mistake, you can delete your account from the Account page within your Settings at any time.
If you signed up using Google by mistake, you can delete your account from the account page within your settings at any time.
We use the information that we collect about you for the following purposes:
Use of and interaction with the Platform:
To operate and maintain your account, and to provide you with access to the Website and use of the Apps and any Services that you may request from time to time. Your email address and password are used to identify you when you sign into the Platform. Your device-IDs are used to ensure that you are in control of the devices that have access to your Subscription.
To seek your participation in surveys, and to conduct and analyze the results of those surveys if you choose to participate.
To provide you with technical support.
To respond to you about any comment or enquiry you have submitted.
We use your month and year of birth to enable age restriction.
Any additional information that you provide as part of your public profile, such as your real name, and links to your website and other social media profiles (but not your email address), will be published on your profile page. This information will be publicly accessible and may be viewed by anyone accessing the Website, or using our API or other Services. Please bear this in mind when considering whether to provide any additional information about yourself.
Your email address will be used to send you service updates and notifications regarding your account, and (if you have elected to receive them using your account preferences) newsletters, marketing messages and certain email notifications. For information about how to change your preferences, and to unsubscribe from newsletters, marketing messages and email notifications, please see the Choice and Control section, below.
Improving and customizing the Platform and advertising:
To analyze the use of the Platform, and the people visiting the Website and using the Apps and Services, in order to improve our services and customize it to your needs and interests.
To customize your use of the Platform and/or the content of any email newsletter or other material that we may send to you from time to time.
For other purposes, provided we disclose this to you at the relevant time, and provided that you agree to the proposed use of your personal data.
With your consent: We will disclose your information if you have explicitly agreed that we may do so. We will make this clear to you at the point at which we collect your information.
Service providers: We use certain reputable third parties, some of whom may be located outside of the European Economic Area, to provide us with certain specialized services related to the Platform. These third parties will have access to certain information about you, but only where this is necessary in order for those third parties to provide their services to us. Where we transfer personal data to these third parties, we ask and require these third parties to implement appropriate organizational and technical security measures to protect against unauthorized disclosure of personal data, and only to process personal data in accordance with our instructions and to the extent necessary to provide their services to us.
Advertisers may use third party services to ensure their ads are properly served and to measure the success of their campaigns on websites and apps. We allow these services to collect and use the information for such purposes.
As aggregated data: We may aggregate your personal data with similar data relating to other users of the Platform in order to create statistical information regarding the Platform and its use, which we may then share with third parties or make publicly available. However, none of this information would include any email address or other contact information, or anything that could be used to identify you individually, either online or in real life.
If required by law: We will disclose your information if we believe in good faith that we are permitted or required to do so by law, including in response to a court order, subpoena or other legal demand or request.
To protect our interests: We may disclose your information if we feel this is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of the Platform and/or the community.
Ads displayed to you are in some cases provided by third parties. These may and as far as allowed by your settings or your device, use information about your visit and interaction with the Platform in order to show you personalized ads of products and services that may be of interest to you. Personal information such as your name or email address will not be shared with these.
We do our best to give you as much choice as possible regarding the amount of information you provide to us, and the control you have over that information.
It is not necessary for you to provide us with any personal data in order to visit the Website, although certain information will be collected automatically by virtue of your visit (as described above). However, if you do decide to register an account, you can control your information in the following ways.
When you are signed into your account, you can access your Settings by clicking on the three-dots-tab at the top right of the screen, and selecting Settings from the drop down menu.
From the Notifications tab you can tell us:
You can also turn off email notifications from the Notifications tab within your Settings. This will immediately disable all email notifications, other than essential account notifications such as important service updates, reports of copyright infringement and other essential information relating to your account and your use of the Platform.
It is also possible to unsubscribe from email newsletters and notifications (other than essential account notifications) at any time by clicking on the link at the end of each email.
You can add additional or alternative email addresses that you may wish us to use to communicate with you in your Account Settings tab.
The Connections tab within your Settings on the Website enables you to control the information you share with other networks and applications. As well as selecting those of your social networks you wish to share to, you can also control access to other services and applications to which you have connected your account.
If you sign up for an account using your Facebook or Google account, your account and your Facebook or Google account respectively will be connected automatically. If you do not want this information shared with Facebook or Google, please change your Settings.
We may also use third party services using cookies or similar technologies showing you personalized ads on our behalf. Please see our Cookies Policy for how to opt-out of those.
Please be aware that even if you opt out of interest-based ads, you may still see ads, which likely are not as appealing to you.
You can delete your account from the Account page within your Settings on the Website at any time. Please bear in mind that, if you delete your account, all data associated with your account, including all details will be deleted and may not be recoverable. You are therefore advised to copy or back up all content uploaded to your account before you delete your account.
As described above, most of the personal data and other information you provide to us can be accessed and updated in the Settings page of your account. If you wish to access, amend or delete any other personal data we hold about you, or if you have any objection to the processing of any personal data that we hold about you.
If you ask us to delete your account (either via the Settings page or by email), we will do so within a reasonable period of time, but we may need to retain some of your personal data in order to satisfy our legal obligations, or where we have a legitimate reason for doing so.
Our platform is not intended for use by children. Anyone under the age of 13 is not permitted to use the Platform and must not attempt to register an account or submit any personal information to us. We do not knowingly collect any personal information from any person who is under the age of 13 or allow them to register an account. If it comes to our attention that we have collected personal data from a person under the age of 13, we will delete this information as quickly as possible. If you have reason to believe that we may have collected any such personal data, please notify us immediately.